This Support Policy outlines how Boost Ezvy provides assistance, handles requests, and protects customer information when using our services. Our goal is to ensure a smooth and reliable experience for all users.
When you contact us for support, we may collect the following information to serve you better:
Name
Email address
Phone number
Account details related to your service
We only collect the information necessary to resolve your request.
Channels: Support is available through email, live chat, and support tickets within the dashboard.
Response Time: We aim to respond to all inquiries within 24–48 hours.
Availability: Our support team is available Monday to Friday, excluding public holidays.
We use secure systems to protect your data and never store sensitive financial details (e.g., credit card information) on our servers. All payments are processed securely through trusted third-party gateways.
We do not sell, trade, or disclose your personal information to outside parties unless required by law or necessary to deliver the requested support.
To receive effective support, customers should:
Provide accurate and complete details when submitting a ticket.
Use respectful communication with our support team.
Follow any troubleshooting steps provided.
Boost Ezvy reserves the right to update this Support Policy at any time. Any changes will be reflected on this page with the updated date
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